Under the Privacy and Personal Information Protection Act 1998 (NSW), you have
the right to know the information that CityRail collects about users of its
website, the purpose for which the information is collected, how the information
is used and to whom, if anyone, the information is to be disclosed.
Site visit data
CityRail maintains site visit data to help us improve our site and provide better
train services. When you access the CityRail website, CityRail logs your IP
address (which indicates the location of your computer on the Internet), the
date and time of your visit and the pages accessed. CityRail may also perform
analysis of the user behaviour of its website in order to measure interest in
various areas of the website. CityRail does not identify users or their browsing
activites.
Feedback
If you submit a website feedback form, the details that you submit to CityRail
will be securely stored and used for the purpose of improving the CityRail website
and services. Any complaints submitted via the CityRail website will be forwarded
to the Transport Infoline (131 500).
Disclosure of information
CityRail may share the information it gathers with any business unit within
RailCorp, but does not share any information collated through its website with
any third party unless otherwise stated.
