Safety, Security and Our Customers

Safety
Safety statistics (RailCorp website)

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	Security		July - September 2007	July 2007 - June 2008
			Quarter	FYTD
	Offences against person		630	630
	Offences against property		338	338
	Vandalism		July - September 2007	July 2007 - June 2008
			Quarter	FYTD
	Seats repaired		1757	1757
	Windows replaced/repaired		587	587
	Graffiti hits removed from trains		298 366	438 071
	Trackside graffiti removed [m2]		112 100	146 799
	Systems availability		October - December 2007	July 2007 - June 2008
			Quarter	FYTD
	Ticketing systems		99.4%	99.3%
	Lifts & escalators		98.7%	98.6%
	CCTV		98.7%	98.7%
	Help Points		99.6%	99.4%
	Patronage		October - December 2007	July 2007 - June 2008
			Quarter	FYTD
	Passenger journeys minus Pensioner Excursion Tickets [million]		66.44m	128m
	Total passenger journeys [million]		72.89m	216.49m
	Customer Feedback		October - December 2007	July 2007 - June 2008
	Close case with customer [average no. days]		Quarter	FYTD
	- Phone 131500		1.7	1.6
	- Letter		12.5	26.0
	- Web lodgement		5.5	4.6