Advising customers about trackwork and service changes is a priority. CityRail displays posters at stations to advise passengers of maintenance work that will require trains to be replaced by buses. This information is also available from the Transport Infoline, the CityRail website and in local newspapers.

CityRail will publish a twelve-month calendar of all planned weekend track closures.

You can subscribe to CityRail’s trackwork information service and have details of track closures emailed to you each week by registering your details on www.cityrail.info.

When major works are planned requiring large scale bus operations, CityRail will conduct a communications campaign to ensure the community is aware of service changes such as advertisements placed in the media, leaflets distributed to stations and posters displayed at stations.

When unplanned disruptions occur, we aim to respond quickly and will make every effort to keep you informed. Staff will make announcements and the Transport Infoline and radio stations will be notified of the disruption and the alternative transport arrangements.