CityRail provides you with information about services through the Transport Infoline telephone service (131 500) and website (www.131500.com.au), the CityRail website (www.cityrail.info) and our station staff.

The Transport Infoline, which operates from 6.00am until 10.00pm daily, aims to answer 80 per cent of calls within 20 seconds.

Our timetables, fares brochures and network maps are published annually and are available free of charge at staffed stations.

The relevant timetables are displayed at all stations.

Real-time information about service disruptions is displayed on www.cityrail.info and recorded information is available on 131 500 for 24 hours per day.

Our target is to have 99 per cent of PA systems working at all times.